Frequently Asked Questions

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Frequently Asked Questions

How to Choose a Web Design Company?

If you want to find the best web design company in India for your business, you must first determine what type of website you need. Budget is also an important factor to consider. To ensure a proven track record, search online for companies in India and read customer testimonials or reviews.

What is a Wireframe in Web Design?

A wireframe is a blueprint for the web page you are about to create. Known also as a page schematic or screen blueprint, a wireframe helps you arrange elements – such as buttons, banners, and navigation bars – in a way that helps them achieve their purposes.

Do you sign an NDA (non disclosure agreement)?


How can we pay: Amex, Mastercard, Paypal?

We use paypal basic as our default payment system. So you can pay us using your paypal account or using your credit card supported on paypal. Also we accept international credit cards transaction using EBS payment method and also support wire transfer direct to our bank.

Is it possible to have a specific personal contact or do we have to mail/talk with different persons?

Yes, Your project will be assigned to a specified team and persons. You will be in touch with 2-3 peoples from the team. They are Marketing executive who will assist you for payments other such things, Project Manager or Project Co-ordinator who will be managing and responsible for delivery of your project, The developers who will be working on your project. Normally you are in communication with Marketing and Project management team but you can’t be in direct touch with development team or developers working on your project. Also we have centralized project management system in our work process and we manages all our communication related to project with our client right on PMS. So if there is any message or feedback or any instruction you just need to put it in PMS and development will automatically get it. When Dev team has any updates or message for you they will put the message in PMS and you will get the notification in for update in PMS in your email inbox.

What currency do you work with?

All prices are in USD (United States Dollar).

What if we are not satisfied with your service?

If you are not satisfied by our service we guarantee to issue you a full refund when you request.

What is the use of Signing an NDA (non disclosure agreement)

If you don’t want your design to be shown in our portfolio or for personal references, we are willing to sign an NDA to protect your rights.

Give a brief introduction about your work style?

We are available 24 X 7 for friendly and customer support in all working days.
If you require time-line adjustments, we can look into the possibility of speed up delivery and possibly weekend work.

Can you convert old HTML into valid XHTML/CSS?

Yes, we could convert old HTML into valid XHTML/CSS. Send us your old files/links or contact us to discuss in detail

Do you do SEO for my website when you build it?

We offer an SEO basic setup package that includes metadata, tracking, and analytics setup. For further optimization, clients can also request quotes for other SEO services on a monthly basis. SEO plays a significant role in bringing more traffic and conversions to a website.

We optimize your website for SEO as it is one of the crucial steps that will increase the probability of getting many leads.

Who are the end users of these services?

  • Beginner who wants great designs converted into Website.
  • Designer who needs PSD pages coded quickly and efficiently to high quality, cross-browser compatible valid XHTML/ CSS markup.
  • Programmers who need CSS for WordPress, Joomla, osCommerce, Magento, Zen cart themes and shopping cart associated solutions

Who hosts the website?

You will need to select a hosting provider to make your website available online once you have built your website. The best hosting providers in the market include Bluehost, Fastcomet,, A2Hosting, etc.

If you are not familiar with these hosting services, we can suggest the best one for your requirements, or we can assist with your existing provider if you already have one.

how much you cost for installing the website once the development complete?

If we have developed your website. We will not charge any bucks for installing this website on your server. But you just came to us and requesting to install any website on any server. we will just charge your $150 USD for installation.

Can you do design+HTML+Integration+Installation completely in one package?

Yes, we do all these in one package. Also FYI, if we are doing Design+HTML+Integration then installation of website on your server is always free of charge.

I already have my website and I need it updating, can you help me?

Yes of course, we can update it and will provide you instruction for this work.

Do you redesign the existing website?

Yes, we have very creative design professionals here. You can look our creative work at our website When reviewing the website you will realize that we are very much capable in redesign your website.

Can you provide asymptotic/anonymous url for showing update?

Yes, we have asymptotic/anonymous url but we only provide updates on that white label url on request of our clients.

Will website design be 'search engine' friendly?

Yes, we follow seo semantic coding standard and all our work we do is search engine friendly.

Once website development completed, what after sales service do you have?

When your website is finished and we made it live on your server. we provide 30 days free support to you so if you feel any problem within this period you can get back to us and we will provide you quick support on the matter. Also after 30 days period over, we are always here to provide you support if you face any problem but that will be chargeable.

What do you need for PSD to HTML conversion?

We need web page design in PSD or AI or JPEG or PNG format. Any of the mentioned format is good for us to provide you best services. But if you can provide us layered PSD file. That’s the best format.

How many page-designs are included when ordering a magento-template package?

It depends on your requirement but if you would not specify the unique design for inner/sub pages then we integrate default pages layout to all pages of website.

I would like to design my site, what do I need to do now?

If you want to design your site then please fill up website planner so that we will be clear for your requirement or just give us instruction for it. Before starting the work, you are requested to pay as per our payment terms.

If one provide PSD in different language, then will it work?

Yes, we have done lots of work in different language PSD file. The way we use in such situation is we ask information about each and every section and also we use Google translator to understand the language and sections designed in the PSD. So that’s not a problem if client (you) is co-operative.

Can your company deliver the turn key solution to take our PSD files, and deliver a fully connected front/backend for the client. So not just delivering the html template back, but full integration?

Sure, we are working for different CMS and eCommerce system and we are also expert in Core Development. So you just need to send us your requirement and we will deliver you as per requested.

If we have our own internal format in terms of folder organization/management and CSS structure, would you follow that?

Yes of course, We can follow your folder organization and css structure. but FYI we also have our own folder organization and css structure.

What is your average turnaround time once you have the PSD files?

1 days for Home page and 4 hours for each simple inner page. But the timeline may vary depending on complexity of the design.

Does your work include a support for IE6?

Yes, We do developed website which are IE6 compatible. But as this require more effort we ask a little extra bucks to make your website compatible to IE6. You can choose that option when you are ordering your project using our online order form.

Can I choose you to develop mysite and use my own web hosting?

Definitely Yes, You can choose us to develop your website and you are independent to choose your web hosting provider. But in case you don’t have web hosting services already. We can recommend you one for sure.

How long does it take to have a website developed and launched?

It depends on the complexity of the website but for a simple 5 page website it normally take 9 days including HTML conversion.

how much does website development cost?

It depends on the complexity of the website but for a simple 5 page weHere, we set standard package rates for website design & development. The time & cost that it takes to develop a website solely depends on the complexity of the project which includes number of pages, navigation menu, media elements, etc. Also, PSD to HTML conversion costs 49 USD for Home page design and 29 USD for each inner page.bsite it normally take 9 days including HTML conversion.

What does a WordPress template cost?

We charge $129 for the WordPress Theme and it takes 2 business days to get implemented. The initial cost may vary depending on the WordPress theme you choose.

What does a Magento template cost?

The standard cost for a Magento Theme is 349. Developers take overall 5 business days to integrate this theme.

Do you work with 960 or Blueprint grid frameworks?

We have experience of 960 GS and Blueprint. We have chopped few website in that frameworks, even right now we are working on 2 websites which are being coded in 960 grid system.

What CMS/Blog software do you offer to work with?

WordPress, Joomla and Drupal. These three are our recommendation but if you want us to work on any other CMS, there is no problem for our developers. We are core developers, so there is no problem if there is any CMS or blog software which is very new and we need to understand or learn it.

Do you offer a service for filling a CMS with content? You will get a textfile with Headline, Copytext and picture declaration. What do you charge for such a service?

Currently we don’t provide such service. but if we get continuous work or any commitment for ongoing work, then we can definitely manage or hire someone here to such work for you.

Is there any training you provide on how to manage cms or ecommerce backoffice/backend/admin panel?

Yes, Normally we provide PDF or Word Doc file to outline the uses and instructions on how to use backoffice to manage front end of your website. But if you are willing to get a training directly by any senior project developer or project manager, we can arrange that also.

Do you suggest best CMS and eCommerce according to the work?

Yes of course, that is what we have answered in above 2 questions. No one choose best cms in the list but definitely someone can suggest a best CMS for any ecommerce or cms website by reviewing the scope or work and functionalities it is going to cover.

Which is the best eCommerce?

The answer for that is similar to above question’s answer.

Which is the best CMS?

No one can suggest a best CMS as all the available open source are best in terms of feature, functionalities, robust and programming architecture. But if it come to us to suggest a CMS for a project by reviewing the functionalities and scope of the project. we can definitely suggest one best for that particular project. So choosing best is not possible but definitely we can choose best CMS platform for any specific project.

Do you provide help doc for managing content from admin end?

We provide help doc with proper instruction that will help you understand the methods of managing front end of your website.

Are you working on latest versions of CMS and eCommerce?

We always work on latest version of CMS and eCommerce. But if you think your project require lowest/past version, that’s also not a problem you just need to inform us in that case.

Do you offer discounts on two or more projects submitted at once?

We can provide you flat 15% discount on your second project if you will submit at the same time or in any future date

Do you offer any type of discount?

Yes, we do offer promotional discounts. we normally have the offers running all around the year. so whenever you are coming to us you can find us advertising the promotions on our website. Other than that if you are giving your second order to us, you can avail flat 15% discount on your order value.

Do you provide invoice for payment/transaction?

Yes, we do provide invoice to you for any transaction you made to us on paypal or in our bank using wire transfer if you request us. But if you are ordering any project online using our online order form, you will get the invoice for payment/transaction automatically when you complete your order.

What are the different modes of accepting the payment?

We have different modes of payment. You can pay us via paypal, Credit Cards & Wire Transfer direct to our bank account.

How much payment must be deposit for starting the project?

It only depends upon the cost of the project. You need to follow our payment policy for starting the project. Read answer of above question to know about our payment policies.

What are you payment policies?

We simply follow 4 tier payment policy. Which is as below:

  • If you want us to work directly on your own server or if you want that we send files over to you each time we have any update to show you or if you want that we send you final files right after the job is finished without waiting for payment approval or any other headaches. For this you would require to pay us all amount upfront i.e 100% advance. If that term is not clear feel free to contact us.
  • Also we request you to pay 100% upfront amount by you in favor of CSS CHOPPER if your ORDER VALUE is less than $100 USD.
  • You just need to pay 10% upfront amount in favor of CSS CHOPPER if your ORDER VALUE is more than $100 USD and less than $500 USD.
  • You would require to pay 50% upfront amount in favor of CSS CHOPPER if your ORDER VALUE is more than $500 USD.

Do you need us to talk or voice chat before starting project?

It\’s not mandatory. Normally projects are pretty simple and we are capable good enough to understand any complex level of requirement over emails. But if we feel or you think that requirement are complex and must require a voice conference. Then we always welcome our client\’s call or love to call them on their preferred time schedule.

Do I need to send deposit for work?

Yes, We ask for upfront deposit to start working on your project. But we do understand our client’s situation and risk so we only ask to pay 10% upfront deposit at least.

What happen when i complete your order form?

When you complete our order form you will receive confirmation email from paypal for your upfront payment as well order confirmation from with your order summery. After that one our project management team will review the project and will in touch with you via email to confirm you the timeline and also he/she will create your project in our project management system (PMS). Here in PMS you can keep track of your conversation and milestones of your project. Here only you will get timely updates for your project.

What is the minimum and maximum time period to hire dedicated developer?

Minimum commitment period is 2 months and maximum has no limit.

How many dedicated developer can you provide at a time?

The number you are looking to hire, we are able to fulfill that work force. We normally have reliable, honest and dedicated developers available at our office. But if we don’t have resource available we can hire the developers anytime.

How many years of experienced developers do you have?

We have dedicated developer from 1 year to 5 years. In terms of profile, They can work as Assistant Developer, Software Developer, Senior Developer, Project Leader, Project Co-ordinator and Project Manager.

What are the area of work for dedicated developer?

They can work for HTML Newsletters, XHTML, HTML5 & CSS, any CMS , any eCommerce , PHP, Adobe Flash, Adobe Flex, Adobe AIR and Flash Media Servers etc. Other than that we are also very much proficient in Logo & Website Designing services. You can review our creative portfolio on our website;

Is it possible to hire dedicated developer for hourly basis in our time zone?

No, we can not provide dedicated developer for hourly basis in your time zone. But if your timezone matches ours or its nearby to +5:30 GMT, we can surely provide you dedicated developer on hourly basis

Can we hire dedicated developer according to our timezone?

Yes, you can hire the dedicated as per your time zone but it will cost you more and you must hire him at least for two month for full time.

How the CSS Chopper differs from other Indian web developing companies?

We have a team of dedicated and professional developers who knows customer/client is the king to be targeted for which we provide high quality service on time at affordable prices.
Some of the points which make us different are as follows:

  • Professionalism.
  • Transparency.
  • 24×7 Availability.
  • Honesty, Transparency and Commitments are our tonic.
  • Ready to sign NDA (Non Disclosure Agreement).

How much would I save if I hire web developer from India?

Utilizing our services will help you to reduce your expenses. It will decrease the burden of managing a team at your premises and no expenses for infrastructure, Equipment, Leased internet Lines etc.
You have to pay once for the work you need to be completed. We’ll take care of their salary, work stations, expenses, timing, holidays and associated issues etc.

An outsource work to an Indian company will be advantageous. How?

Outsourcing project to an Indian company will be advantageous in following ways:

  • High quality services at affordable prices.
  • Focus on your other projects
  • Make faster deliveries to customers
  • Get access to specialized services
  • Improved customer satisfaction
  • Benefit from time zone advantages
  • 30 Days Technical Support Available

What factors should be taken into consideration while hiring a XHTML/CSS team?

Outsourcing project to an Indian company will be advantageous in following ways:

  • When you are opting to hire a XHTML/CSS team from an IT firm there are certain things you need to keep in mind.
  • What are the wide-range of professional IT resources are available?
  • What are the quality standards a firm adopts for their clients?
  • What is there availability at the time of emergency?
  • How transparent is there working style?
  • Complete control over your projects flow from starting to end.

What is a full-service digital marketing agency?

Every brand needs an online presence to succeed. Consider that in India 30 crore people check their Smartphones an average of 70 times a day, they also spend an average of 3 hours a day online. This makes the online space an invaluable medium for attracting customers and building a brand. A full-service digital marketing agency helps brands accomplish both.
Digital marketing comprises of activities brands do to promote themselves and drive sales. The best way a brand can do both is by hiring a full-service digital marketing agency to manage every facet of its online presence. A full-service digital marketing agency ensures a brand is ranked well by search engines, manages its social media presence, writes relevant content about the brand, and develops and maintains its website. Such an agency has expertise in a wide range of activities to help promote a brand and drive sales.

What are the skill sets a full-service digital marketing agency must possess?

A full-service digital marketing agency must have expertise in SEO or search engine optimization, social media management, content writing, website design, and maintenance.
An exceptional digital marketing agency has a talented team of SEO experts that understands how to use keywords organically to help brands become ranked well by search engines. They also have a team that understands how to create engaging social media content that enhances how a brand is perceived.
Its talented team of content writers are a vast storehouse of knowledge and possess the skill to craft content that is relevant to each client. Finally, its creative team of website designers knows how to create an attractive website that is easy to navigate, informative, and where visitors enjoy spending time.

Why should an organization hire a digital marketing agency instead of doing it in-house?

Every business is managed by professionals who excel in one or multiple domains. Their business is successful because they focus on their core competencies. Therefore, by expanding their scope of responsibility by hiring and installing a digital marketing team they do a disservice to their business because they expect to excel in a domain that isn’t their core competency. Every business, if it expects to thrive, must focus all its energy into its core competency and delegate other aspects of its business to those with relevant competencies.
If an enterprise installs an in house digital marketing team while its competitors employ specialised digital marketing agencies, the former will certainly lose customers to competitors.

What is native advertising?

Native advertising is effective because ads presented using native advertising don’t seem like advertisements at all. This is because native advertising matches the functionality of the platform where it is displayed. Content on online native sites is embedded so seamlessly within sites that native advertisements seem like advertorials. A native advertisement is displayed as an editorial, article, or video which consumers are eager to consume. A skilled digital marketing agency excels at ensuring its client’s advertisements appear in reputed and well-read online platforms.

What is sponsored content?

Sponsored content appears in online publications and is similar to regular editorial content except that it promotes a product or service. Sponsored content is paid for by advertisers. Exceptional digital marketing agencies ensure their client’s content appears in reputed publications that are well read.

What is a call to action?

A call to action (CTA) is a prompt that instructs the viewer to take a specific action. A call to action is typically written as a command, such as “Buy Now.” In digital marketing, a CTA generally takes the form of a button or link.

How do I know where my Google spend is going and what results I’m getting?

It’s simple – advertisers will be billed their ad spend directly from Google. Results will be transparent because we link your Ads account up to Google Analytics and you will receive monthly performance reports.

What should be my daily budget for Google Ads?

Your budget should match your business goals. Calculate the number of new customers you want, compared them to a baseline conversion rate, and then calculate how many clicks you need each day to reach your goal.
The most important factor that decides your budget is potential versus affordability. If your budget is too small, you might not get the kind of traffic you need. On the other hand, if you’re spending more than you can afford, your success won’t be sustainable.

Should I use the same keywords for Google Ads if I already rank for them through SEO?

It really depends on how much you want to dominate in both. Statistics support having a dominant position for both will increase your overall CTR for both listings.

Can I track the phone and email leads that come from my Google Ads?

Yes, we create Google Forwarding Numbers, mobile call buttons, form fill tracking and much more to help you track leads. Leads will be reported separately by source, so you can tell what’s working and what’s not. We and our clients mutually agree with respect to how many conversions should be tracked across all campaigns.

What is SEO?

SEO or Search Engine Optimization is everything done on-site and off-site to ensure your website is easily found on the Internet and that ensures incoming traffic is converted into sales & business.

Why Do I Need SEO?

It is now estimated that approximately 80%-90% of customers check online reviews before making a purchase. Search Engine Optimization gives your company a better chance of being seen by potential customers. According to Forbes, almost 60% of small businesses are now investing in some form of online marketing. So the odds are that your competitors are using SEO.

Can I Stop and Start SEO Services As I Go?

We strongly advise against starting and stopping Search Engine Optimization. SEO is not a sprint, it is a marathon, and results take time to come to fruition. Only continuous efforts produce consistent results. By stopping, you will lose opportunities and someone else, such as your competitor, will take advantage of this and rise above you in rankings and steal your customers.

How Long Does It Take To Rank?

Depending on your customized marketing plan, it may take 2-3 months before you start to see significant improvement in ranking. The timeline may vary depending on your industry and business, campaign goals and much more. Before starting your campaign the marketing professional at Media Mantra will give you a realistic timeline with respect to when you can expect results.

How long does it take to get indexed by Google?

Previously, businesses had to submit their site to search engines or wait until Google organically found them. We have faster methods to ensure Google notices you sooner and indexes you as soon as possible.

What is a sitemap.xml file and why is it important?

This file is an index of all the pages (including URLs) on your site and acts as a quick reference for search engines to recognise what content you want to be indexed.

Why does everyone say content is so important?

Content is substantially more than just a mishmash of words and paragraphs. Well written content springs from a detailed content strategy meaning it is created to appeal to a specific demographic. Great content helps our designers create the most effective website designs by utilising your content to evoke interest. A website designed without content in mind is less effective because it’s just a pretty painting with no context – content educates users while design facilitates interaction.

Can I protect myself from click fraud? (i.e. competitors purposely clicking your ads repeatedly)

Yes, using IP blocking software we can block repeat IPs. Google also has a great click fraud system to reimburse advertisers for invalid clicks.

Will Social Media Work For My Business?

Yes. Social media has many different applications and can work for every company. Social media gives businesses the ability to connect directly with customers, unlike any other advertising outlet can. Often businesses don’t have the time or skill to effectively manage a social media account. Thankfully the experts at Media Mantra can handle all of your social media needs.

Why Should I Hire an Agency Rather Than In-House?

It is best to let professionals handle your digital marketing needs. You and your staff are experts at what you do and we are experts at digital marketing. The primary benefit of using a digital marketing agency is the experience and resources an outside agency brings. A digital marketing agency like Media Mantra has access to knowledge and resources that you may not. Call us for a free evaluation.

Do you also offer hosting services to host cms or ecommerce websites?

Yes, We have tested and reviewed many hosting companies for our past clients and we have vast experience with most of the hosting services available on the internet from that list we can definitely recommend you few best web hosting services. From which you can choose your hosting partner.

Can I choose you to develop mysite and use my own web hosting?

Yes sure, You can choose our agency to develop your website and you can use your existing web hosting to host your website. But in case you don’t have one we can definitely recommend you one best as per our experience.